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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Raymundo Raymundo

November 21, 2025

5  out of  5
rating by Raymundo Raymundo
"Exelente servicio"
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CarLot Comedy

November 21, 2025

5  out of  5
rating by CarLot Comedy
"Helen was Outstanding!! Extraordinary level of customer service. PLEASE fire her so I can hire her at my company! Referring everyone to her until she’s on my staff. ;)"
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Shanell Nimmo

November 21, 2025

5  out of  5
rating by Shanell Nimmo
"Helen was amazing. Top tier agent. Great service and extremely professional and I highly recommend."
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Cynthia Adams

November 21, 2025

5  out of  5
rating by Cynthia Adams
"Went in and they took great care of my insurance needs. Easy polite and Helen was great. Need some Marine Corp Flags, all vets need to come to this agency."
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Reginald Myers

November 21, 2025

5  out of  5
rating by Reginald Myers
"The best customer service when it comes to insurance around!! Thank you"
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Jay Cunningham

November 21, 2025

5  out of  5
rating by Jay Cunningham
"Corey and Helen along with Jen did me and my team a huge service, we saved money. GO see these people"
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Emil Positive

November 21, 2025

5  out of  5
rating by Emil Positive
"Helen was great and the process was super easy and simple. She was great to deal with over the phone."
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Mikul Brown

November 21, 2025

5  out of  5
rating by Mikul Brown
"Helen Cunningham and everyone at the office are helpful, knowledgeable and are always willing to answer any questions you may have about your policy."
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thomas miles

November 21, 2025

5  out of  5
rating by thomas miles
"Helen was amazing and very helpful."
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Ricky Tingle

November 21, 2025

5  out of  5
rating by Ricky Tingle
"Super easy to deal with. Will absolutely do business with Corey Jones again"
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Jay C

November 21, 2025

5  out of  5
rating by Jay C
"Helen is awesome Handled the account perfectly We switched to Corey from a different company and the experience has been great."
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Chris Gerry

November 21, 2025

5  out of  5
rating by Chris Gerry
"Helen C was very professional and helpful with my inquiries! State Farm has true asset in her!"
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Daniela Cervantes

November 12, 2025

1  out of  5
rating by Daniela Cervantes
"I received a terrible service. Two weeks ago I sent an email because the monthly payment of my policy increased by 100%!!! No one responded to my emails and when I called, they told me they would review my policy and call me back a never happened. On my last call they told me they wouldn't make any changes because canceling a car insurance policy changed my premium. However I never received any notification about the premium change, no one explained it to me, and they didn't honor the contract I received when I signed up. Honestly not only is State Farm insurance very expensive, but you also don't receive good service"
We responded:
"Here’s a polished, professional, reputation-saving response you can post publicly. (I wrote it in your voice as the owner/agent, taking accountability but without admitting fault.) ⸻ Response from the Owner: Hi Daniela — this is Corey, the agent/owner. First, I want to sincerely apologize for the frustration you’ve experienced. This is not the level of communication or service my agency is known for, and I take your concerns very seriously. I’d really like the opportunity to review your policy personally and make this right. When a vehicle is added or removed, it can cause a rate change under Virginia’s rating guidelines, but you absolutely should have received a clear explanation and timely follow-up. The fact that you didn’t hear back from us is not acceptable, and I appreciate you bringing it to my attention. Please reach out to me directly or I can contact you myself this week to go over the details, correct any misunderstandings, and ensure your policy is set up exactly the way you intended. Thank you for your feedback — it helps me improve my team and our service. I hope we can regain your trust. — Corey Jones, Agent"
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Bailey Michelle

July 31, 2025

5  out of  5
rating by Bailey Michelle
"I did business with Sandra Bell and she helped save me money while also getting a new policy! She was so sweet and helpful and made sure all questions were answered. I will definitely keep going back to Sandy for anything else I need. I highly recommend her and this branch!"
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Doug Amlaw (Damlaw)

July 31, 2025

5  out of  5
rating by Doug Amlaw (Damlaw)
"Talking to insurance agents can be fun and informative."
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Omari McKie

July 23, 2025

1  out of  5
rating by Omari McKie
"Not sure how to respond here, but your employee just contacted me that they spoke with the underwriters and there was nothing they could do. I told the person that if they updated just one vehicle, why wouldn't they at least update the vehicle that had the damage in the original policy. I asked if I could speak to you and they said that they brought it to you and there was nothing you could do. I'm willing to update my review if you can fix this. I ate the initial $500, not doing it a second time when I specifically called so this wouldn't happen again. --------------- I have been a client for a year and a half and have had good experiences with them until recently. I filled a claim for glass repair a few months ago. Had a $500/deductible... Which was unfortunate. Ate the cost and then called them and made the change to the policy to make it $0 instead. Everything went well and then I have another glass claim to find out they only updated it on one vehicle instead of both. I guess it's partly on me to double check that the policy was updated correctly but they say there is nothing they can do but update the policy going forwards... Doesn't help he with this current claim. Needless to say, I need to shop around for a new policy."
We responded:
"Hey Omari , yes while we understand that you may be upset. The policy only shows that the request was made for one car. Legally we cannot make changes on behalf of what we assume is correct for a customer .My team member notified me and i was working to see if there was alternative solution."
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Kyana L

June 19, 2025

5  out of  5
rating by Kyana L
"I had an amazing experience with Corey Jones State Farm! From start to finish, the process was smooth and stress-free. Tommy was incredibly helpful—he walked me through all my coverage options, answered every question with patience, and made sure I felt confident in my decisions. You can tell this office truly values their clients. The professionalism, attention to detail, and personal care really stood out. If you’re looking for an insurance agency that treats you like family, this is the place to go. Huge thanks to Tommy and the entire team!"
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Kim Dumas

June 18, 2025

5  out of  5
rating by Kim Dumas
"I had a billing issue with my policy, and the team at Corey Jones State Farm handled it with amazing professionalism and care. Tommy was especially helpful—he took the time to listen, investigated the issue right away, and followed up with clear communication until everything was fully resolved. What could have been a frustrating experience turned into a smooth one because of their excellent customer service. They truly made me feel like a valued client, not just a number. If you ever run into a problem or just want to be treated with respect and urgency, this is the team you want in your corner. Highly recommend!"
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James Ruszala

June 17, 2025

5  out of  5
rating by James Ruszala
"Exceptional customer service."
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Evan Cunningham

June 17, 2025

5  out of  5
rating by Evan Cunningham
"Great office, Great people!"
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Nicole Pearsall

June 17, 2025

5  out of  5
rating by Nicole Pearsall
"I’ve been a client at Corey Jones State Farm for a while now, and they are outstanding - both professionally and personally!! Corey, Tom, and Helen make every interaction feel welcoming and seamless. Their genuine care and expertise set them apart, and I’ve confidently recommended them to numerous friends and family. I truly believe they offer the best service out there. If you’re looking to save on Home, Auto, and/or Life insurance, I can almost guarantee they’ll beat your current rates. Visit them today - you won’t regret it!! They’ve saved me a lot of money, and I know they can do the same for you!!"
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K G

June 17, 2025

5  out of  5
rating by K G
"Mr. Jones and his staff have wonderful customer service. Helen was helpful and courteous."
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Tristin Credle

June 17, 2025

5  out of  5
rating by Tristin Credle
"My agent Helen was very knowledgeable and professional. She helped me a lot and made the whole process very easy. I will be shopping here for insurance again."
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Danitza RL

June 17, 2025

5  out of  5
rating by Danitza RL
"I had a great experience with Corey Jones State Farm! From the moment I reached out, the team was friendly, professional, and genuinely interested in helping me find the best coverage. They took the time to explain my options, answered all my questions with patience, and made the entire process smooth and stress-free. Corey and his team clearly care about their clients and the community they serve. It’s rare to find this level of personal attention and integrity in the insurance world. Highly recommend them for anyone looking for auto, home, life, or any insurance needs!"
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Keda S.

May 14, 2025

5  out of  5
rating by Keda S.
"Corey is a great agent and was there for me right away when I was looking for insurance for my new vehicle. He is dependable, knowledgeable, professional and will take his time explaining all the details to you. He is extremely responsive and I truly feel supported. I highly recommend him to anyone who is looking for a great insurance agent! Thank you so much!"